Refund & Returns Policy

Every LYNTHARA piece is hand-finished and individually inspected before it leaves our studio. If you are not fully satisfied, we offer a 7-day return & exchange policy from the date of delivery.

How Returns Work

1. Contact us first. Email support@lynthara.com with your order number before sending anything back. A Return Authorization Number (RAN) is required — returns without an RAN cannot be accepted.

2. Original condition. Items must be unworn, in their original condition and packaging.

3. Timeline. The 7-day period starts on the day the package is signed for. Once your RAN is issued, please ship the return within 7 days.

4. Return shipping. We recommend shipping with insurance and signature confirmation — the buyer is responsible for the return until it reaches us. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Custom-Fit Orders

Bracelets strung to a custom wrist measurement (the Custom size option) are made to your wrist and final sale — they cannot be returned or exchanged unless they arrive damaged or defective.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method (PayPal or card via Airwallex) within 7–10 business days. Payment processing fees charged by the payment provider are non-refundable. Original shipping fees are non-refundable unless the item was damaged or incorrect.

Damaged or Incorrect Items

Contact us within 7 days of delivery with your order number and photos of the item — we will arrange a replacement or full refund at no cost to you, including shipping.

Additional Terms

LYNTHARA reserves the right to decline a return where there is evidence of fraud, wear, or abuse of this policy. This policy is effective for all orders placed on or after October 21, 2026.